Returns Policy

Thank you for your purchase at SocialGoodz. We strive to ensure our customers are satisfied with their purchases, but we also understand there may be times when you need to return a product. Below you will find our return policy:

1. Return Period:

   • You have the right to return within 30 days of receiving your order.
     
     

2. Product Conditions:

   • Returned products must be unused, undamaged, and in their original packaging.
   • All labels and tags must be intact.
     
     

3. Return Procedure:

   • Please contact our customer service at uu@socialgoodz.nl to register your return. Please include your order number and the reason for the return.
   • After approval of the return request, you will receive instructions on how to return the product.
     
     

4. Shipping Costs:

   • The costs for returning the product are borne by the customer, unless the product is defective or damaged upon receipt.
     
     

5. Refund:

   • Once we have received and inspected the returned product, we will proceed with the refund of the purchase amount.
   • Refunds will be processed via the original payment method.
     
     

6. Exceptions:

   • Custom-made or personalized products cannot be returned, unless they are defective.
     
     

7. Defective or Damaged Products:

   • If you have received a defective or damaged product, please contact us immediately. We will provide an appropriate solution, such as replacement or refund.
     
     

8. Customer Service:

   • For further questions or assistance, please contact our customer service at uu@socialgoodz.nl

We appreciate your understanding and cooperation in following our return policy. At SocialGoodz, we strive to make your shopping experience positive and environmentally conscious. Thank you for supporting our sustainable initiative.