Frequently asked Questions

Frequently Asked Questions (FAQ) - Utrecht University Store

  1. Who manages the Utrecht University Store?
    The Utrecht University Store is managed by SocialGoodz, a specialist in sustainable merchandise for educational institutions in Belgium and the Netherlands.

  2. Where can I buy items with the UU logo?
    You can purchase promotional gifts via the website, SAP SRM, or at sales desks in the Administration Building or University Hall.

  3. How do I order products via www.utrechtuniversitystore.nl?
    For private purchases: Choose the payment method, enter the invoice and delivery address, review the shipping costs, and complete the payment.
    For UU employees: Orders with a WBS number go through SAP SRM, where a SocialGoodz/UUgifts catalog is available.

  4. What should I do if I have a discount code?
    Add the discount code to the shopping cart during checkout.

  5. What is the delivery time?
    Product availability is visible in the webshop. Stock items are shipped within 48-72 hours after payment. Orders on invoice (for UU employees) are sent after receipt of the order/purchase order number.

  6. What is the delivery address?
    Deliveries via SAP SRM go to HUB Utrecht Oost at Winthontlaan 30C. Private orders are delivered to the specified address.

  7. Can I pick up products?
    Orders are shipped to the specified delivery address. A limited assortment is available at the sales points Reception Administration Building and Reception University Hall.

  8. Can I order products with additional printing?
    Yes, but this must be coordinated with the product range committee of Utrecht University. Contact us via uu@socialgoodz.nl or call +31 (0)30 - 207 2840.

  9. Do I have to buy products with the UU logo through SocialGoodz?
    Yes, SocialGoodz is the designated supplier for products with the UU logo according to the framework agreement with Utrecht University.

  10. What is the product range committee?
    This committee compiles and approves the assortment. Representatives from the Communication & Marketing Department, Student, Education & Research Department, and the Sustainability Program are on the committee.

  11. Can I order custom products or in large quantities?
    Yes, request a quote from SocialGoodz via uu@socialgoodz.nl or call +31 (0)30 - 207 2840.

  12. Can I return incorrectly ordered items?
    EcoGiving accepts incorrectly ordered items from the basic assortment, provided the return order is > €25.

  13. When and how is SocialGoodz available?
    SocialGoodz is available on weekdays between 09:00 and 17:00 via uu@socialgoodz.nl or +31 (0)30 - 207 2840.

  14. How long does it take to expect a response from SocialGoodz?
    SocialGoodz responds to requests, questions, or complaints within 24 hours. For quote requests, the response time is two days.

  15. I am dissatisfied with a product, what do I do?
    Contact SocialGoodz via uu@socialgoodz.nl. SocialGoodz will handle your complaint and keep you informed.